Returns & Exchanges

We want you to be delighted with your purchase; however, if you are not entirely satisfied, we offer a straightforward return process within 28 days of delivery for most items. Please ensure products are returned in their original packaging and in a resaleable condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our Customer Services team or visit our online returns portal to register your request and receive a unique Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully repackage your items in their original boxes, ensuring all components and protective materials are included to prevent damage during transit.

• 3.
  Arrange Collection or Drop-off

  Affix the provided return label to your parcel and choose between a scheduled courier collection for larger furniture or a convenient local drop-off point for smaller accessories.

• 4.
  Receive Your Refund

  Once our warehouse team has inspected the returned goods, we will process your refund to the original payment method within 10-14 working days.