Frequently Asked Questions
Everything you need to know about shopping with The Conran Shop.
What are your delivery options and timeframes?
We offer standard, express, and white-glove furniture delivery. Standard delivery typically takes 3-5 working days, while larger furniture items may require 2-4 weeks depending on stock availability and your location.
What is your return policy for online orders?
You can return most items within 28 days of receipt for a full refund or exchange, provided they are in their original packaging and condition. Please note that bespoke or made-to-order furniture cannot be returned unless faulty.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also log in to your account on our website to view the real-time status of your shipment.
Do you offer international shipping?
Yes, we ship to over 60 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout based on the weight and dimensions of your order.
Are your products covered by a warranty?
Many of our furniture pieces and lighting fixtures come with manufacturer warranties. Additionally, we ensure all products meet high-quality standards. Please contact our concierge team for specific warranty details regarding a particular item.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal and Apple Pay for your convenience.